Cancellation & Returns Policy

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6. Acceptance of Goods On Delivery 

 

6.1 If the Goods delivered are not what You Ordered or have been delivered to You by mistake or the delivery is of an incorrect quantity then You must notify Us of the problem by telephone email or fax immediately and confirm this in writing within 48 hours of the delivery in question. After this time from delivery, unless You have notified Us in writing to the contrary, You shall be deemed to have accepted the Goods.

 

6.2 Upon delivery of the Goods, You may be asked to sign a Proof of Delivery to acknowledge safe receipt. It is Your responsibility to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, You should either note this on the Proof of Delivery or refuse to accept delivery of the Order. 

 

6.3 We shall not be liable for discrepancies or damage evident on delivery where You accept delivery and sign the Proof of Delivery without amendment. 

 

6.4 You may request a Proof of Delivery, provided that this request is made within thirty (30) days of the dispatch confirmation and We shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed.

 

6.5 In the event that any Goods delivered to You do not correspond with the Goods in the Order, or have been delivered to You by mistake, or the delivery is of an incorrect quantity then You will be under a duty to take reasonable care of such Goods and to contact Our Customer Services team no later than fourteen (14) Working Days after receipt of the Goods. We will then arrange for a courier to collect the Goods and replacements to be supplied on a credit and recharge basis. 

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7. Title and Risk

 

7.1 Title to the Goods shall not pass from Us until We have received in full (in cash or cleared funds) payment of all sums due to Us in respect of: 7.1.1 the Goods; and

 

7.1.2 all other sums which are or which become due to Us from You on any account with You whatsoever. Upon receipt of full cleared payment, title to the Goods shall automatically pass to You. 

 

7.2 The risk in any Goods supplied by Us shall pass to You on delivery and You should insure accordingly. Goods supplied under these Terms & Conditions shall be at Your risk from the time of delivery to You. Any Goods returned to Us in accordance with Paragraphs 10 and 11 shall remain at Your risk notwithstanding their delivery to Us. 

 

7.3 In the event of You committing any act of bankruptcy, or having any bankruptcy petition presented against You, or if You have failed to pay for any Goods on the due date, We may in addition to Our other rights rescind without liability to You any outstanding and unexecuted Contracts and We may by Our duly appointed representatives enter Your premises (or any other location where the Goods are located in so far as You are entitled to or able to procure such access) at Your expense and recover all Goods in respect of which title shall not have passed to You.

 

7.4 Until any title in the Goods has passed to You, You must:

 

7.4.1 hold such Goods in a fiduciary capacity as bailee for Us;

 

7.4.2 store the Goods (at no cost to Us) separately from all other Goods of Yours or any third party in such a way that they remain readily identifiable as Our property; 

 

7.4.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods;

 

7.4.4 maintain the Goods in satisfactory condition; and

 

7.4.5 keep them insured on Our behalf to their full replacement value against all risks to Our reasonable satisfaction and on request produce the policy of insurance to Us with Our interest noted thereon. 

 

7.5 In the event of You reselling or otherwise disposing of the Goods or any part thereof before title to them has passed to You, You will, until payment is made in full to Us of the Price of the Goods, hold in trust for Us all rights under any such contract of sale or other contracts in pursuance of which the Goods or any part thereof are disposed of, or any contract by which property comprising the said Goods or any part thereof is or is to be disposed of and any monies or other consideration received for them, and such proceeds are to be used first in discharge of any outstanding indebtedness to Us.

 

Further, if You have not received the proceeds of any such sale You will if called upon to do so by Us, upon demand, assign to Us all rights against the person or persons to whom Our Goods have been sold.

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8. Cancellation By You, Your Rights and Additional Obligations 

 

8.1 Unless You are based outside of the European Union or the exception in Paragraph 8.2 applies, You are entitled to cancel Your Order for any reason at any time up to the end of the fourteenth calendar day from the day You received the Goods and, in the case of a single Order for multiple Goods delivered on more than one delivery date, the day You receive the last of such Goods. You do not have to give any reason for cancelling but You will have to pay a 15% handling fee and You will have to pay for the cost of returning the Goods to Us.

 

8.2 Exception – the right of cancellation does not apply where the Goods have been made to Your specification, specially ordered for You or are clearly personalised.

  

8.3 To exercise the right to cancel, You must inform Us of Your decision by a clear statement (e.g. a letter sent by post or email). You may use the returns form at www.autosparesdirect.com but this is not obligatory or alternatively Contact Us at Customer Services, Autospares Direct for a copy of the form.

 

8.4 On cancellation of an Order, You must return the Goods to Us in their original condition and undamaged within fourteen calendar days of the date of Your cancellation in accordance with Paragraph 8.3. You must obtain proof of delivery for any returns to Us. When You cancel an Order, You will have to pay the carriage costs for returning the Goods to Us unless We have not been able to supply the Goods as ordered and have substituted alternative Goods. 

You must take reasonable care to ensure that the Goods are properly packaged so that they will not be damaged whilst in transit. If You do not arrange to return the Goods to Us, then You are under a duty to make the Goods available for collection at Your expense from the address to which they were delivered. 

 

8.5 Once You have notified Us that You are cancelling Your Order, We will refund the Price paid as soon as reasonably possible after receipt of the Goods by Us and in any event no later than fourteen calendar days after We receive the Goods or, if earlier, fourteen calendar days after We receive evidence You have sent the Goods to Us PROVIDED THAT the Goods are returned by You and received by Us in the condition they were when delivered to You. Our refund will not include any payment You make to Us for Our delivery of the Goods. We will refund only the amount You would have paid for the Goods unless We have not been able to supply the Goods as ordered and have substituted alternative Goods. If You do not return the Goods delivered to You or do not pay the cost of delivery to Us, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be credited to You.

 

8.6 Whilst in possession of the Goods You are under a statutory duty to take reasonable care of them. We reserve the right to claim against You for Goods returned which have been made unfit for resale or damaged whilst in Your possession.

 

8.7 If You have any questions about cancellation, or use of the Goods You should contact Us before You place Your Order.

 

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9. Our Right to cancel

 

9.1 We may cancel any Contract between Us and You if We have insufficient stock to deliver the Goods that You have Ordered, or if We do not deliver to Your area, or where there has been a typographical or other error in the pricing information or description or if We cannot deliver due to reasons of Force Majeure.

 

9.2 If We decide to cancel a Contract then We will notify You by e-mail, letter or telephone and will re-credit Your account any sums paid to Us as soon as reasonably possible. 

 

9.3 We will not be obliged to pay You any compensation for losses or disappointment suffered or incurred by You as a result of such cancellation. 

 

9.4 We shall not be liable to You or be deemed to be in breach of Our Contract by reason of any delay in performing or any failure to perform any of Our obligations in respect of the Goods if the delay or failure was due to Force Majeure. 

 

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10. Defective Goods & Returns 

 

10.1 In the event that Goods are found to be defective at any time within the first thirty (30) days from delivery then please contact Our Customer Services team immediately that You have become aware of the defect, ensuring that You have the item’s serial number available to provide to Our staff. Different manufacturers have differing policies for dealing with Goods which are termed ‘dead on arrival’, meaning that the Goods are found to be faulty either on delivery or very shortly afterwards. You will therefore be advised by Our Customer Services team of the relevant manufacturer’s returns policy. It is Your responsibility to package and secure the Goods prior to despatch to prevent damage during their return to Us. Where You are buying in the capacity of a Consumer. 

 

10.2 We shall refund the Price of such defective Goods at the pro-rata Contract Price provided that You return the defective Goods to Us with all internal and external parts that were delivered with the Goods. 

 

10.3 If We arrange for a courier collection of your Goods, this will take place in Normal Working Hours, and it is Your responsibility to ensure that someone will be present at the collection address when the courier arrives. If such collection fails due to no one being available at the collection address We will make a re-collection charge to You.

 

10.4 On receipt by Us of the returned Goods, if following the testing process the Goods are found to be in good working order without defect, We will return the Goods to You, and the carriage costs of this return will be Your responsibility. Please note that if You have, in the meantime, required Us to provide You with replacement Goods before completion of the testing process, You will be liable to pay for these Goods. If, when we examine the defective Goods, it is evident that the defect has arisen because You have failed to follow Our or the manufacturer’s instructions as to the storage, installation, commissioning, use or maintenance of the Goods, or if any other abuse is evident, or if You have altered the Goods without Our written consent then We reserve the right to refuse a repair, replacement or refund. 

 

10.5 You should note that We adhere to individual manufacturers’ guidelines in respect of acceptable deviation of quality of certain items. Therefore, we reserve the right not to accept Goods considered by You to be defective if the error or fault is within the manufacturer’s accepted manufacturing tolerances. If You have any doubt, please contact Our Customer Services Department.