Warranty Policy

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11. Warranty 

 

11.1 Unless a reduced warranty period is stated, We warrant that, for a period of six (6) months from delivery, all Non-OEM Goods will, and that, for a period of twelve (12) months from delivery, all OEM Goods will: 

 

11.1.1 conform in all material respects to their description;

11.1.2 be free from material defects in design, workmanship and material; and 

 

11.1.3 be of satisfactory quality within the meaning of the Sale of Goods Act 1979, as amended. 

 

11.2 We will also pass through to You the benefit of any warranty from the manufacturer that is still in effect for the Goods that You purchase. Such warranty is offered by Us subject to the terms and conditions and limitations of the relevant warranty from the manufacturer. 

 

11.3 Subject to Paragraphs 11.4 and 11.5 if, 

 

11.3.1 You give Us notice in writing during the applicable warranty period set out in Paragraph 11.1 within a reasonable period of discovery that the Goods do not comply with the Warranty; and 

 

11.3.2 You provide Us with proof of purchase directly from Autospares Direct; 

 

11.3.3 We are given a reasonable opportunity of examining such Goods; and

 

11.3.4 You return such Goods to Us at Our cost, We shall provide the applicable remedy set out in Paragraphs 11.6 and 11.7.

 

11.4 We will not be liable for any Goods failing to comply with the Warranty if:-

 

11.4.1 following inspection and testing the Goods are found to be in working order without defect; 

 

11.4.2 following inspection and testing it is evident that any defects in the Goods have arisen because You have failed to follow Our, or the manufacturer’s, instructions as to the storage, installation, commissioning, use or maintenance of the Goods or if any other damage or abuse is evident; 

 

11.4.3 following inspection and testing it is evident that any defects are a result of general wear and tear; 

 

11.4.4 You have worked on, altered or repaired the Goods without Our written consent; or 

 

11.4.5 the error or fault is within the manufacturer’s accepted manufacturing tolerances, 

in which case, We will return any Goods sent to Us and You will be liable for the carriage costs of the same.

 

11.5 In addition to Paragraph 11.4, where the Goods are Non-OEM Goods, We will not be liable for any failure to comply with the Warranty if:- 

 

11.5.1 You have used the Non-OEM Goods for off-road eventing or competition purposes; or 

 

11.5.2 Your use of the Non-OEM Goods exceeds ten thousand (10,000) miles per annum (calculated from the date of delivery) in the vehicle to which it is fitted or installed, in which case, We will return any Goods sent to Us and You will be liable for the carriage costs of the same. 

 

11.6 Subject to Paragraph 10.2, in the event a claim made against Our Warranty for OEM Goods is accepted by Us, We will:

 

11.6.1 during the first thirty (30) days from delivery offer You a full refund or a replacement product; and 

 

11.6.2 from thirty (30) days to twelve (12) months from delivery offer You a replacement product. In the event that a replacement product is not available a full refund will be offered to You. 

 

11.7 Subject to Paragraph 10.2, in the event a claim made against Our Warranty for Non-OEM Goods is accepted by Us, We will:

 

11.7.1 during the first thirty (30) days  from delivery offer You a full refund or a replacement product; and 

 

11.7.2 from thirty (30) days to six (6) months from delivery offer You a replacement product. In the event that a replacement product is not available a full refund will be offered to You. 

 

11.8 Subject to Our Warranty, We make no representation that any Goods sold by Us (or their performance) are as advertised, or represented by the manufacturers. You shall, in determining the fitness for the purpose of the Goods rely entirely on Your own skill and judgement and not on Ours. 

 

11.9 In the event that You should have a warranty claim that is within the relevant warranty terms for Your Goods then You should contact Us so that We may be the first point of contact for warranty service for You.

 

11.10 If You wish to make a manufacturer’s warranty claim, You must comply with the manufacturer’s instructions and warranty procedure completing any warranty forms that require completion and also providing proof of purchase.

 

11.11 If We arrange for a courier collection of your Goods, this will take place in Normal Working Hours, and it is Your responsibility to ensure that the Goods are packed ready for collection and someone will be present at the collection address when the courier arrives. If such collection fails due to no one being available at the collection address, We will make a re-collection charge to You. 

 

11.12 In the event We provide You with replacement Goods whilst the Goods subject to any Warranty claim are inspected, You will be liable to pay for such replacement Goods.

 

11.13 Any and all warranties or guarantees in relation to the goods are provided solely by Autospares Direct.